Nanaimo, BC · Remote across Canada
IT Support in Nanaimo and Remote
Need IT help in Nanaimo? I'm Trevor Heshka, a Nanaimo-based IT specialist who diagnoses and repairs desktops, laptops and mobile phones, fixes networking and security problems, and supports home and small-business clients on site on Vancouver Island or remotely. I've done customer-facing technical support since 1998, including Tier 1 to 3 help desk work at Shaw and Microsoft MSN Support.
Services
- Desktop and laptop diagnosis, repair and upgrades (CPU, RAM, storage, power supplies)
- Android and iOS phone setup and repair
- Windows, macOS and Linux install and troubleshooting
- Home and small-office networks: routers, Wi-Fi, DNS, DHCP, VPN
- Security: malware removal, patching, MFA/2FA, endpoint hardening
- Security camera system installation and maintenance
- Microsoft 365 and Google Workspace setup and help
- Plain-language one-on-one support
Work I've done
- Self-employed IT specialist in Nanaimo since 2020: computer and phone repair, hardware and software upgrades, security cameras for homes and small businesses
- Technical Support Analyst at Shaw Cable (2006–2011): 30 to 40 help desk tickets a day for internet, cable TV and phone, including remote troubleshooting on Windows, Linux and Mac
- Microsoft MSN Support (2003–2006): rose to Tier 3 and supervisor, coached agents and cut escalations by 15%
- Videon Cable Systems (1998–2000): cable modems, routers, Wi-Fi and email client support
- Training: Google IT Support Professional Certificate and the NPower Canada Junior IT Analyst Program (2024)
Remote, Nanaimo and Vancouver Island
I'm based in Nanaimo and work remotely with clients anywhere in Canada. On Vancouver Island I can also meet or work on site in Nanaimo, Lantzville, Parksville, Ladysmith, Duncan and the Comox Valley.
Past projects
- Nanaimo City Portal (Bylaw Tracker) — Searchable City of Nanaimo bylaws, violations and civic updates built from public data.
- Civic Meeting Hub — Public council meeting information gathered into one portal.
- BC Court List Archive — Search archived British Columbia daily court lists by name or court file number.
- BC Real Estate Market Pulse — Map-based regional real estate market data, charts and AI-written summaries across BC boards.
More live builds are on the homepage and on GitHub. I also have several private GitHub projects that I can show on request.
Contact or book
Email trevor@trevorheshka.com with a short description of what you need, where you are, and when it suits you. I'll reply to set up a call, a remote session or an on-site visit. You can also reach me on LinkedIn.
FAQ
Do you do IT support in Nanaimo?
Yes. I'm based in Nanaimo and repair computers and phones, fix networks and set up security cameras for home and small-business clients.
Can you help remotely?
Yes. Many software, account, email and network problems can be fixed in a remote session. I've done remote troubleshooting on Windows, Linux and Mac since my years at Shaw.
Which areas do you cover on site?
Nanaimo, Lantzville, Parksville, Ladysmith, Duncan and the Comox Valley on Vancouver Island. Elsewhere in Canada I work remotely.
Do you install security cameras?
Yes. I install and maintain security camera systems for homes and small businesses, from setup through ongoing maintenance.
How do I book?
Email trevor@trevorheshka.com with what's wrong, the device and your location, and I'll reply to arrange a time.
Can I see private projects?
Yes. I also have several private GitHub projects that I can show on request. Email me to arrange a walkthrough.