Nanaimo, BC · Remote across Canada
IT Consulting in Nanaimo, BC
I'm Trevor Heshka, an IT consultant in Nanaimo, BC. I help small businesses plan and set up their networks, security, accounts, cloud tools and support processes, drawing on 25+ years of technical support since 1998, including Tier 1 to 3 help desk work at Shaw and Microsoft MSN Support.
What I help with
- IT assessments and plain-language recommendations
- Small-office networks: routers, Wi-Fi/WPA, DNS, DHCP, VPN, firewalls
- Security: MFA/2FA and SSO, patching, endpoint hardening, malware removal
- Windows administration: Active Directory users, groups and OUs, Group Policy, permissions
- Microsoft 365, Google Workspace, Teams, Zoom and Slack setup
- Help desk setup: ticketing, Tier 1–3 triage, knowledge base, documentation and change management
- Cloud hosting and deployment: IIS, Firebase, Cloudflare Workers/R2, GitHub Actions
- Security camera systems for small businesses
Experience
- Founder of Hesh Co. (2026): web portals, data apps and AI assistants, deployed and maintained on IIS, Firebase, Cloudflare and GitHub Actions
- Self-employed IT specialist in Nanaimo since 2020 for home and small-business clients
- Technical Support Analyst at Shaw Cable (2006–2011): 30 to 40 help desk tickets a day, triaged Tier 1 to 3 by severity
- Microsoft MSN Support (2003–2006): rose to Tier 3 and supervisor of up to 20 agents, cut escalations by 15%
- Training: Google IT Support Professional Certificate, Google Cybersecurity Specialization, Cisco NetAcad courses and the NPower Canada Junior IT Analyst Program (2024)
Choosing an IT consultant in Nanaimo
Small businesses searching for IT consulting in Nanaimo, BC usually want one local person who can answer questions and then actually do the work. What does an IT consultant do for a small business? I look at your devices, network, accounts, email and security, explain the risks in plain language, and set things up so they keep working: Wi-Fi and routers, firewalls and VPN, Microsoft 365 or Google Workspace, and user accounts in Active Directory.
For network and security help near Nanaimo, that means turning on MFA/2FA, patching, hardening endpoints, removing malware and checking who has access to what. My background is front-line tech support since 1998, including Tier 1 to 3 help desk work at Shaw and Microsoft MSN Support, plus the Google Cybersecurity Specialization and Cisco NetAcad training in 2024.
I'm based in Nanaimo and work on site across central Vancouver Island, from Lantzville and Parksville to Ladysmith, Duncan and the Comox Valley, or remotely anywhere in Canada. If you need hands-on repairs as well as planning, the same person handles both.
Related services
For repairs and hands-on fixes, see IT support in Nanaimo. For data projects, see data analytics consulting. For custom software, see full-stack development and AI development.
Contact or get a quote
Pricing: contact for a quote. Email trevor@trevorheshka.com with a short description of what you need, where you are, and when it suits you. I'll reply to set up a call, a remote session or an on-site meeting. You can also reach me on LinkedIn.
FAQ
Who offers IT consulting in Nanaimo, BC?
I do. I'm Trevor Heshka, a Nanaimo-based IT specialist and the founder of Hesh Co., with 25+ years of technical support experience, including Tier 1 to 3 help desk work at Shaw and Microsoft MSN Support. I consult for small businesses on site in Nanaimo and remotely across Canada.
What's the difference between IT consulting and IT support?
IT support fixes a device or problem now. IT consulting looks at how your setup should work: accounts and access, networks, security, cloud tools and support processes, and plans the changes. I offer both; see the IT support in Nanaimo page for repairs.
Can you help secure a small business?
Yes. I set up MFA/2FA, patching, endpoint hardening and malware removal, and review networks, firewalls and access. My training includes the Google Cybersecurity Specialization and Cisco Introduction to Cybersecurity.
Do you set up Microsoft 365 and Google Workspace?
Yes. I set up and support Microsoft 365, Google Workspace, Teams, Zoom and Slack, and administer Windows accounts with Active Directory and Group Policy.
What does an IT consultant do for a small business in Nanaimo?
I review your devices, network, accounts, email and security, explain the risks in plain language and set things up: routers and Wi-Fi, firewalls and VPN, Microsoft 365 or Google Workspace, Active Directory accounts and MFA/2FA. I'm local to Nanaimo and also work remotely.
How much does IT consulting cost?
Contact for a quote. It depends on the number of people and devices and the scope. Email trevor@trevorheshka.com with what you need.
Do you consult remotely?
Yes. I work remotely with clients anywhere in Canada and on site in Nanaimo, Lantzville, Parksville, Ladysmith, Duncan and the Comox Valley.